What is the Privacy Policy and what does it cover?
Eden Alvor, Lda. (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, make a booking, visit our location, or subscribe to our services.
Who We Are
Eden Alvor is located at:
- Rua Serpa Pinto 1, Alvor
- Email: info@edenalvor.com
- Phone: +351 282 483 447
- We are the data controller responsible for your personal data.
What Data We Collect
We may collect and process the following types of personal data:
- Contact information: Name, email address, phone number
- Booking details: Date, time, service type, group size
- Payment details: Payment method (processed via secure third-party platforms)
- Marketing preferences: Newsletter sign-ups, event interest
- Usage data: IP address, browser type, pages visited, and interaction with our website
- Images: If you attend public events or group bookings, photos may be taken for marketing purposes (with consent)
How We Collect Your Data
We collect data when you:
- Make a booking via our website or in person
- Sign up for our newsletter or events
- Contact us via email, phone, or contact forms
- Visit our website (cookies and analytics tools)
- Participate in promotions or competitions
Why We Use Your Data
We only use your data when we have a legal basis to do so. Common purposes include:
- To manage your bookings and reservations
- To send booking confirmations and updates
- To respond to enquiries or customer service requests
- To personalise your experience and improve our services
- To send marketing communications (with your consent)
- To comply with legal obligations (e.g., tax and accounting)
Who We Share Your Data With
We may share your data with trusted third-party service providers who support our operations, such as:
- Booking software providers
- Payment processors
- Email marketing tools (e.g., Mailchimp, Brevo)
- Web hosting and analytics providers
- We do not sell your data to third parties
Cookies and Analytics
Our website uses cookies and similar technologies to enhance your experience and gather usage statistics. You can manage your cookie preferences through your browser settings.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of your data (where applicable)
- Withdraw consent for marketing at any time
- Object to certain types of data processing
- Lodge a complaint with the Portuguese data protection authority (CNPD)
To exercise your rights, contact us at privacy@edenalvor.com
Data Retention
We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Security Measures
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without parental consent. For Kids Parties or Spa Family Days, all bookings must be made by an adult.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated date shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us.